Final exam: AI for insurance agents

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1. An agent wants to speed up a renewal summary. Which approach is best?
Ask the chatbot to estimate the renewal terms from last year's numbersSkip the summary and email the client the declarations page by itself with no commentaryPaste the policy with name and address into a free chatbot for speedRemove personal details, use an approved tool, then check against the policy
2. A client asks if their flooded basement is covered. What should you do?
Say it is probably not covered, since flood is often excludedSay it is probably covered, since many policies include some water damageReview the exact policy wording and confirm with the carrierAsk the AI whether it is covered and pass along its answer
3. You ask AI to draft a renewal reminder for a client who had a claim this year. Which instruction protects you best?
Tell it not to state coverage, prices or deadlines, and to mark any gap as [CONFIRM]Tell it to quote the likely renewal price so the client can plan the budget ahead of timeTell it to reassure the client firmly that the claim will not affect the renewal premium at allTell it to describe the coverage in detail so the client does not need to call the office
4. Which task stays most clearly human?
Supporting a family after a serious loss and advocating for themFormatting a checklist of documents needed for a renewal fileWriting a routine reminder email about an upcoming policy renewalMaking a table of renewal dates and policy types for the book
5. Your carrier offers a chatbot for client questions. What is a wise concern?
Whether it gives advice or coverage decisions without human reviewWhether the interface looks consistent with the agency's websiteWhether its answers load quickly enough for clients on mobileWhether it uses the carrier's own name in its greeting to every client who writes in
6. An AI explanation of an insurance term is clear, but it describes rules from another country. What do you do?
Correct it to match your market's rules and productsAdd more detail from the tool to make it more completeUse it anyway, since the concept is the same worldwideRemove the term from the explanation altogether
7. A manager asks you to use AI on a file with client health details but gives no approved tool. What is best?
Refuse to read the file at all until the manager finds you an approved toolAsk for an approved tool first and use de-identified examples until thenUse a free tool quietly and delete the chat history right afterwardUse your personal account so the health details stay off the agency's systems
8. How can you describe AI skills honestly on a resume?
Claim that AI handles your selling and follow-upSay you are fluent in every AI tool on the marketList what you built and how you checked itMention the tools but leave out how you checked them

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