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AI Academy / AI for retail managers

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AI for retail managers

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1. A cashier asks if the return policy allows a refund for an item without a receipt. What should you do?
Guess from what similar stores usually do for customersCheck the written policy, then decide or call head officeSay yes to avoid a fight at the counter with the customerAsk a chatbot, since it has seen many return policies
2. You want AI help with a promotion sign. Which input is best?
A guess at the discount, to be confirmed afterwardA competitor's price, so the sign can beat itThe word sale and a photo of the product on the shelfThe approved offer, the dates and the word limit
3. A schedule draft from AI gives the same person every weekend. What is the best step?
Accept it, since the AI built the schedule fairlyDelete all the schedules and start the week again from scratchAsk the person to swap with someone each weekendCheck fairness and rules, then adjust the shifts
4. Which data is safest to share with a free AI tool?
Receipts that still show the last digits of a cardCamera stills of shoppers walking around the storeLoyalty program emails with customer names attachedWeekly sales by department with no customer data
5. AI says a price change caused a sales dip. How do you treat this?
As proof to show head office why you changed the priceAs an order, because the tool spotted the issue firstAs fact, because the AI found the pattern in the numbersAs a guess to test against your records and floor notes
6. A customer asks if your replies are written by AI. What is a good answer?
Yes, AI drafts them and I check each messageIt is private, so I would rather not say how we writeHead office chooses how our messages get written, not meNo, a person writes every message by hand without any tools
7. Which statement describes retail management as AI grows?
Nothing will change in how stores are run day to dayOnly head office needs data skills, not store managersRoutine counting shifts to tools; people leadership growsStores will have no staff, since tools handle everything
8. A colleague wants AI to write five fake reviews. What is your response?
Do it on a weekend when the store is quietDo it with different names so it does not look fakeRefuse, it is deceptive and riskyAsk for ten reviews instead of five, to look more natural

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