Beginner · 4 lessons · about 30 min · free certificate

AI for truck and logistics dispatchers

A practical course for dispatchers who keep trucks, drivers and loads moving. You learn to use AI for driver and customer messages, delay notices, load summaries, shift handoffs and training, while hours-of-service rules, safety and driver decisions stay with the people responsible.

For: Truck dispatchers, fleet coordinators, freight and courier dispatchers, and small carrier owners who plan routes and talk to drivers and customers all day.

Start lesson 1

When you finish

  • You can sort dispatch tasks into what AI can draft, what AI assists and what must stay with you and the driver.
  • You can write prompts for delay notices, driver instructions, rate-confirmation summaries and shift handoffs.
  • You can use AI to turn messy notes and emails into clean load summaries without losing key facts.
  • You can keep driver, customer and cargo data safe and never let AI override hours-of-service or safety rules.
  • You can follow a 30-day plan and describe your AI skills honestly to employers and customers.

Lessons

Final exam and certificate

8 questions. Score 7 or more for a free certificate of completion you can share and add to LinkedIn. Unlimited tries.

Take the final exam

Prompts you can use today

Copy one, replace the [brackets] with your details, and paste it into the AI tool you use. Leave out anything private.

Delay notice to a customer

Write a short, professional message to a receiver at [company]. Our truck carrying [load description or reference number] will be late. New estimated arrival: [time and date]. Reason, in plain words: [reason such as weather, breakdown, traffic]. Apologize once, do not blame anyone, ask whether the dock appointment can move, and give [contact] for questions. Under 90 words.

Driver instruction message

Turn these dispatch notes into a clear text for a driver: [paste notes: pickup address, time window, contact, load details, delivery, special instructions]. Use numbered steps, short sentences, and put the times and addresses on their own lines. Do not change any detail. End with: Call me if anything looks wrong.

Messy email to load summary

Read this email thread about a load, with company names removed if sensitive: [paste]. Give me a summary under headings: Pickup, Delivery, Commodity, Weight or size, Rate or price as stated, Special instructions, Open questions. If something is unclear or missing, list it under Open questions. Do not guess.

Shift handoff

Create a shift handoff note from my bullets: [paste]. Headings: Loads at risk, Waiting on, Driver issues, Equipment, Customers to call back, Tomorrow. Use short lines. Use truck or load numbers rather than driver names where possible.

Polite no to a customer request

A customer asked me to [request, such as hold a truck for 4 extra hours without charge]. We cannot do that because [reason]. What we can offer: [options]. Write a polite, firm reply under 80 words that keeps the relationship.

Plain-language route check questions

I plan to send a driver from [origin] to [destination] with [load type]. I'm not asking for the route or legal advice. List questions I should check with official sources before dispatching, such as weight limits, restrictions, parking, hours-of-service and delivery windows in [country or region].

New dispatcher cheat sheet

Turn these procedures into a one-page cheat sheet for a new dispatcher: [paste your steps for booking, check calls, delays, breakdowns, paperwork]. Use numbered steps. Add a final section called Call a supervisor when... with five situations.

Driver check-in script

Write a short, respectful check-in script I can use with drivers at the start of their shift. Include three questions about rest, equipment and load. Keep it friendly. Add one line that reminds me that a driver who is too tired must be able to stop, and that legal hours limits still apply.

Ask the AI tutor

Ask anything about this course, in any language. The tutor is an AI: it can be wrong, and it never needs your personal details.

AI-drafted. Checked by an automated validator and a separate AI reviewer; a person has not read every lesson. Translations and tutor answers are AI-made. Found a mistake? Tell us. Tool facts last checked November 2026; features change, so check the product's own help pages. AI can be wrong. General information, not professional advice. Product names identify the tools taught; no affiliation or endorsement. Current University is not accredited; certificates of completion are not degrees, credit or licenses.