Lesson 2 of 5 · about 5 min
Examples, roles and tone: steering the style
When you finish, you can use examples and roles to make AI writing sound the way you want.
Stuck? Ask the AI tutorShow, don’t just tell
Words like “friendly” or “professional” mean different things to different people. An example removes the doubt. If you paste a sample you like, the tool can match its length, rhythm and attitude far better than from a description alone.
Try: “Here is a message I wrote last month that sounded right: [paste]. Write the new message about the late shipment in the same style.” You are giving the tool a model to follow instead of asking it to imagine your voice.
Giving it a role
A role tells the tool what point of view to take. “Act as a patient teacher explaining to a ten-year-old.” “Act as an editor who cuts every unnecessary word.” “Act as a skeptical customer reading this offer.” Each role changes what the answer notices and how it speaks.
Roles are not magic and do not give the tool real credentials. Saying “act as a doctor” does not make the answer medical advice you can trust. Use roles for style and perspective, not for authority.
Setting tone and audience
Tell the tool who will read it and how they should feel. “Reader is a nervous first-time tenant. They should feel calm and clear about next steps.” This one sentence guides vocabulary, length and warmth all at once.
Compare two prompts. Weak: “Explain the lease rules.” Strong: “Explain the lease rules to a first-time tenant who is nervous about signing. Plain words, no legal jargon, short sections with headings, and end with three questions they should ask the landlord.” The strong one makes decisions on your behalf in the way you would choose.
A worked example from daily work
Kwame manages a small hardware store in Accra and wants a polite reply to a customer who complained about a late order. He pastes two past replies he liked, then writes: “Act as a calm, helpful store manager. Reply to this complaint in the same style as my examples. Keep it under 120 words. Do not promise a refund; say I will check and reply by Friday.”
The result sounds like him, stays inside the limits he set, and makes no promises he cannot keep. Notice that he told the tool what not to do. Boundaries are part of good steering. Always read the final text yourself before it goes out.
Practice now
- Collect two short pieces of your own writing that sound like you. Paste them in a chat and ask for a new message in the same voice. Mark any phrase that still does not sound like you.
- Ask the same question with three different roles, such as a patient teacher, a blunt coach and a curious child. Notice how the answers differ and which you would use.
Use any AI assistant you have. Do not paste private, client or patient information into it.
Check yourself
1. Why is a pasted example often better than the word “friendly”?
2. What is the main limit of asking the tool to “act as a lawyer”?
3. Which line sets audience and tone best?
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