Final exam: AI at work: writing, email, meetings and documents

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1. You must write a hard email to a customer. Which first step gives the best draft?
Ask for five different tones first, then add your facts to the one you likeType your real facts, the reader, your goal and a word limit, then ask for a draftAsk the AI to write something kind about the delay, then send whatever draft it gives you firstPaste an old email and ask the AI to guess what has changed since then
2. An AI summary says a contract renewal must happen within the month. What is the best next step?
Find the supporting sentence in the original and read itForward the summary to your manager so they can act on itTrust it, since a summary only repeats what the contract saysAsk the AI whether it is sure about the renewal deadline
3. Your meeting notes do not say who owns the budget review. What should your prompt tell the AI?
Pick the person who spoke most about the budgetLeave the task out of the list so nothing looks unassignedWrite NOT STATED when an owner or date is missingAssign it to the most senior person who attended
4. A colleague pastes a client’s full file into a free chatbot for a quick summary. What is the main problem?
The summary will use the wrong tone for the clientClient personal details may go to a tool the employer has not approvedFree chatbots cannot open or read files of any sizeThe summary will probably come back far too long to be useful to anyone
5. You ask AI to rewrite an update for a client and for your boss. The two versions show different completion dates. What went wrong?
The boss version is always right, so copy its date into both versionsThe tone changed the facts, and you should fix it and repeat the checkNothing, since different readers need different completion datesThe client version should be deleted and rewritten from scratch
6. You wrote an email yourself and want help improving it. Which request best protects your voice?
Fix grammar and clarity, keep my wording, and list the changesMake it more impressive and use stronger, more confident wordsRewrite this completely so it sounds more polished and professionalWrite a new one from scratch using my main points as a guide
7. Which prompt is most likely to produce a useful presentation outline?
Create a long presentation about our new bus schedule, why it matters to families, and what else the district could improve this year.Write a speech about the new bus schedule for the school board to read aloud.Make slides about school bus safety that look good and cover everything important.For ten minutes with a school board focused on cost and safety, outline slides asking approval of a new bus schedule.
8. A transcript tool could record your team meeting. What should you do first?
Start recording now and let the attendees know afterwardsUpload the recording to whichever free transcript tool gives the best resultsRecord only the managers, since they make the decisionsConfirm that attendees agree and that your employer and local rules allow it
9. Your employer’s policy is unclear about a task. What is the best approach?
Ask your manager or the policy owner before using AI on itAsk the AI tool whether the policy would allow this taskProceed with the task and adjust later if anyone objectsUse a personal account instead so the task is not traced back to work
10. An AI draft for your report cites a study you cannot find anywhere. What should you do?
Keep it, since it sounds plausible and fits the argumentRemove it or replace it with a source you have verifiedAsk the AI to cite the study again with full detailsMove it to a footnote so it looks less important

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