Beginner · 4 lessons · about 30 min · free certificate

AI for government workers

A practical course for public-sector employees on using AI to draft plain-language notices, summarize public comments and reports, and organize casework, while protecting citizen data and keeping decisions accountable.

For: Employees of local, regional and national governments and public agencies, including clerks, caseworkers, analysts, program staff and communications teams.

Start lesson 1

When you finish

  • You can sort public-sector tasks into AI-drafts, AI-assists-you-decide, and stays-human.
  • You can write prompts for plain-language notices, meeting summaries, public-comment sorting and form guidance.
  • You can check AI output for errors, bias and unsupported claims before it reaches the public.
  • You can protect citizen and official information and follow your agency's rules on records and approved tools.
  • You can plan 30 days of practice and describe your AI skills honestly to your supervisor.

Lessons

Final exam and certificate

8 questions. Score 7 or more for a free certificate of completion you can share and add to LinkedIn. Unlimited tries.

Take the final exam

Prompts you can use today

Copy one, replace the [brackets] with your details, and paste it into the AI tool you use. Leave out anything private.

Rewrite a notice in plain language

Rewrite the public notice below at an 8th-grade reading level. Keep every date, deadline, requirement and contact detail exactly as written. Use short sentences and headings. Add a line: 'If you need this in another language or format, contact [office].' Notice: [paste notice]

Summarize a meeting transcript

Summarize this public meeting transcript into: decisions made, action items with owner and date (only if stated), topics deferred and public concerns raised. Do not add anything not in the text. Mark unclear items 'verify'. Transcript: [paste]

Sort public comments by theme

Below are public comments with names removed. Group them into themes. For each theme give a short description and two short representative quotes. Do not count the comments; I will count them myself. List any comment that makes a factual claim I should verify, and any that raises a legal or safety concern for staff review. Comments: [paste]

Frequently asked questions from a policy

From the policy text below, draft ten frequently asked questions and short answers in plain language. Only use what the policy says. If a likely question cannot be answered from the text, list it under 'Needs staff answer'. Policy: [paste]

Explain an application form

Explain what each section of this application form asks for and what documents a person might need to gather. Use plain language and a checklist. Do not state eligibility rules unless they appear in the text I give you. Form text: [paste]

Draft a response to a general inquiry

Draft a polite reply to a resident's general question about [topic]. Use only the approved information below. Include the office hours and how to follow up. Do not make promises about decisions or timelines unless stated. Approved information: [paste]

Briefing note from a long report

Create a two-page briefing note for a senior official from the report below. Include purpose, key findings, options mentioned in the report, risks and open questions. Quote page numbers. Do not recommend a choice. Report: [paste]

Ask the AI tutor

Ask anything about this course, in any language. The tutor is an AI: it can be wrong, and it never needs your personal details.

AI-drafted. Checked by an automated validator and a separate AI reviewer; a person has not read every lesson. Translations and tutor answers are AI-made. Found a mistake? Tell us. Tool facts last checked November 2026; features change, so check the product's own help pages. AI can be wrong. General information, not professional advice. Product names identify the tools taught; no affiliation or endorsement. Current University is not accredited; certificates of completion are not degrees, credit or licenses.