Final exam: AI for government workers

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1. A clerk wants AI to rewrite a zoning notice. Which approach is best?
Skip the comparison to the original, since the tool kept the same meaningRewrite with an approved tool, keep dates exact, compare to the original, get it reviewedLet the tool simplify the deadlines and exceptions so residents are not confused by themRewrite it with an approved tool, check the spelling and tone, and publish it the same day
2. A staff member wants AI to draft a reply to a resident's complaint that includes the resident's name, address and account number. What is the best step?
Remove the identifying details, use an approved tool, and have staff review the replyUse the agency's general email account with a free chatbot so no one is identifiablePaste the full complaint into a free chatbot, since the reply will be reviewed anywayUse the resident's first name and street only, so the tool has enough context
3. An AI summary of public comments says most residents support a project. What is wise?
Publish the claim as written, since the model read every comment in the whole batchRead a sample of comments yourself and check whether the summary hides other viewsAsk the AI to rank the comments by how persuasive each one sounds to a readerDelete the minority comments so that the summary and the record agree with each other
4. A new tool ranks applicants for a benefit. What question matters most?
Is it fast enough to process all applications within the week?Is it tested for fairness, reviewed by humans and open to appeal?Which vendor built it and how long have they been in business?Does the dashboard show results in a clear and readable layout?
5. Your agency has no AI policy. What is a good move?
Wait for a policy to be written before trying any AI tool at allAsk your supervisor, IT and records office, and practice on public materialAssume anything is allowed unless a rule says otherwise in writing somewhereUse a personal account for drafts so that nothing touches agency systems at all
6. Which task most clearly stays human?
Making a first draft of an FAQ from policy textSorting a batch of comments into rough themes for staffReformatting meeting minutes into a standard templateDeciding on a hardship exception for a resident
7. A resident asks if a chatbot wrote the agency's letter. What is best?
Explain honestly that staff may use tools to draft and are responsible for reviewSay you do not know, and that the clerk who sent it would have to answerSay the question should be made as a public records requestDeny it, since residents may trust the letter less if they learn that AI was involved
8. Why is a translation of an AI-drafted notice reviewed by a fluent speaker?
Machine translation can mistranslate legal or technical termsTranslations are not needed if the English notice is clearAI translation tools cannot handle any language but EnglishFluent speakers are cheaper than rerunning the translation tool

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