Final exam: AI for small business owners

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1. You run a tailoring shop. Which job is best handed to AI as a first draft?
Settling a late payment face to face with the buyerChoosing which lawyer to hire for a supplier disputeA friendly note to customers about new Eid fabricsDeciding whether a worker deserves a pay rise this year
2. A supplier asks you to sign a long agreement. What is the best use of AI?
Skip reading it because the supplier is a long-time partner you trustAsk AI to explain it plainly and list lawyer questionsPaste the supplier's bank details in to get a quick summarySign it if AI says the clauses look fine to it
3. An AI quote shows a total that looks low. What should you do?
Send it quickly because a low total might win the jobRound the total up a little to be safe and send itRecalculate the total yourself, using your own pricesAsk AI to make the quote sound friendlier and keep the total
4. Which prompt will give the most useful customer reply?
Write something really nice for a customer who feels unhappySay sorry to this unhappy customer in the very best way you can, and make the tone extremely warm and caringReply to this complaint politely and professionally, and thank them for writing inLate cake due to flooding; offer a free small cake; calm reply, under 100 words, no other promises
5. You want AI to help with an overdue invoice. What do you paste?
Customer A, the amount, the due date, no contact detailsTheir bank account number so AI can mention the paymentA photo of their card so AI can match the invoiceThe customer's full name, phone number and home address
6. A customer asks if your messages are written by a robot. What is the best response?
Say that the messages come from our software, without more detailNo, every message is typed by hand, and I never use any toolsSay that how I write messages is a private business matterYes, AI drafts them and I approve each one
7. After 30 days you notice AI helps with quotes but not with posts. What next?
Keep using it for everything anyway, to give it a fair chanceKeep it for quotes, then drop or adjust the posts routineStop all use of AI, since one routine did not workKeep the results to yourself so staff do not lose confidence
8. Which statement on a resume or pitch is honest and strong?
Uses AI to draft quotes, with my own reviewAI runs my business so I can focus on growthReplaced my whole team with AI tools to run the shopExpert in every kind of AI, ready for any business problem

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