Beginner · 4 lessons · about 30 min · free certificate

AI for sales reps

A practical course for people who find, talk to and keep customers. You will learn how to use AI for research, outreach drafts, call preparation and follow-up, while keeping honesty and relationships at the center of selling.

For: Sales representatives, account executives, business development reps and small-business owners who sell directly.

Start lesson 1

When you finish

  • You can sort sales tasks into what AI can draft, what it assists, and what stays human.
  • You can prepare for a customer call with a clear research brief and good questions.
  • You can draft outreach and follow-up messages that sound like you and do not mislead.
  • You can protect customer and deal data and follow consent and anti-spam rules.
  • You can describe your AI skills honestly and plan your growth.

Lessons

Final exam and certificate

8 questions. Score 7 or more for a free certificate of completion you can share and add to LinkedIn. Unlimited tries.

Take the final exam

Prompts you can use today

Copy one, replace the [brackets] with your details, and paste it into the AI tool you use. Leave out anything private.

Prepare for a first call

I have a first call with [role] at a [type of company] in [industry or country]. We sell [product in one sentence]. Based only on what I tell you, list five questions that help me understand their situation, three possible challenges they may have, and what I should not assume. Facts I know: [list]. Do not invent facts about the company.

Write a short outreach message

Write a short message to [role] about [one specific reason you are contacting them, based on something real]. We help with [problem]. Under 80 words, no hype, no fake urgency, one simple question at the end. Include a line that makes it easy for them to say no.

Turn call notes into a follow-up

Here are my rough notes from a call, with private details removed: [paste]. Write a follow-up email that thanks them, lists what we agreed, states the next step and date, and asks one question. Do not add promises that are not in my notes.

Practice objections

Act as a [role] who is skeptical about [product category]. Raise one realistic objection at a time: [list objections you hear]. After I reply, tell me what worked and what could be clearer and more honest. Start now with the first objection.

Summarize a customer's public information

Here is text from a company's public website: [paste]. Summarize in five bullets what they do, who they serve, and anything that suggests current priorities. Mark anything uncertain. Do not guess about their finances or private plans.

Write a clear proposal summary

Turn these points into a one-page proposal summary for a customer: [paste points]. Use headings: their situation, what we propose, what it includes, what it does not include, timeline, next step. Keep promises to what I have listed.

Plan my week

I have these accounts and tasks this week: [list in general terms]. Help me group them by priority using this rule: [your rule, e.g., deals closing soon first, then follow-ups, then new outreach]. Suggest a simple schedule with time blocks. I will make the final decisions.

Review a deal that is stuck

A deal has stalled. Facts: [what happened, who is involved, last contact date, what they said]. List five possible reasons, what question would test each, and a respectful message to re-open the conversation without pressure.

Ask the AI tutor

Ask anything about this course, in any language. The tutor is an AI: it can be wrong, and it never needs your personal details.

AI-drafted. Checked by an automated validator and a separate AI reviewer; a person has not read every lesson. Translations and tutor answers are AI-made. Found a mistake? Tell us. Tool facts last checked November 2026; features change, so check the product's own help pages. AI can be wrong. General information, not professional advice. Product names identify the tools taught; no affiliation or endorsement. Current University is not accredited; certificates of completion are not degrees, credit or licenses.