Beginner · 5 lessons · about 35 min · free certificate
AI for a small business
Use AI to draft marketing posts, customer replies, quotes, invoices and website copy, get help with bookkeeping while checking it carefully, and protect customer privacy on a budget.
For: Owners and helpers of small shops, studios, trades and online businesses who wear many hats.
Start lesson 1When you finish
- You can draft social posts and promotions in your own voice.
- You can write customer replies quickly while keeping a human touch.
- You can draft quotes and invoices and check the details yourself.
- You can use AI to understand your bookkeeping and know what to verify.
- You can protect customer information and choose tools on a budget.
Lessons
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- Marketing posts in your own voiceabout 5 minWhen you finish, you can draft a week of honest posts in an hour.
- Customer replies that sound humanabout 5 minWhen you finish, you can draft quick, warm replies and still check the details.
- Quotes and invoices you can trustabout 5 minWhen you finish, you can draft clear quotes and invoices while checking every number yourself.
- Bookkeeping help and website copyabout 5 minWhen you finish, you can use AI to understand your books and write simple website text, with checking.
- Customer privacy and choosing tools on a budgetabout 5 minWhen you finish, you can protect customer information and compare tools sensibly.
Final exam and certificate
10 questions. Score 8 or more for a free certificate of completion you can share and add to LinkedIn. Unlimited tries.
Take the final examPrompts you can use today
Copy one, replace the [brackets] with your details, and paste it into the AI tool you use. Leave out anything private.
Week of social posts
I run [type of business] in [town or region]. We sell [products or services] to [customers]. Our voice is [friendly/practical/playful]. Write five short social posts for this week, each with a different angle: a tip, a customer story (a real one I will fill in, with the customer's permission), a behind-the-scenes moment, an offer, and a thank-you. Leave blanks for real details.
Reply to a customer
A customer wrote: [paste message with names removed]. Write a warm, short reply in my voice that thanks them, answers the question, and offers a next step. Where I need to confirm something, put [CHECK] so I can fill it in.
Handle a complaint
A customer is unhappy because [describe]. Draft a calm, respectful reply that acknowledges the problem, explains what I can do, and does not blame anyone. Give me two versions: one short, one more detailed.
Draft a quote
Draft a clear quote for [job or products]. Use these details: [list items and amounts I give]. Include what is covered, what is not, timing, and payment terms in plain words. Do not invent any numbers; leave [AMOUNT] where I need to enter them.
Explain my books
Here is a list of my income and expenses for the month with names removed: [paste]. Explain in simple words what it shows, which categories look unusual, and what questions I should ask my accountant. Remind me that I must verify every figure.
Website page copy
Write simple website copy for the [home/about/services] page of my business. We are [description]. Our customers are [who]. Include a short headline, three short paragraphs and a call to action. Keep it honest and avoid exaggerated claims.
Pick a tool on a budget
I need help with [task]. Give me questions to compare AI tools on a small budget: what it costs, privacy, ease of use, what happens to my data, free options I can test first, and whether I can export my work.
Ask the AI tutor
Ask anything about this course, in any language. The tutor is an AI: it can be wrong, and it never needs your personal details.
AI-drafted. Checked by an automated validator and a separate AI reviewer; a person has not read every lesson. Translations and tutor answers are AI-made. Found a mistake? Tell us. Tool facts last checked November 2026; features change, so check the product's own help pages. AI can be wrong. General information, not professional advice. Product names identify the tools taught; no affiliation or endorsement. Current University is not accredited; certificates of completion are not degrees, credit or licenses.