Beginner · 5 lessons · about 35 min · free certificate

AI for a small business

Use AI to draft marketing posts, customer replies, quotes, invoices and website copy, get help with bookkeeping while checking it carefully, and protect customer privacy on a budget.

For: Owners and helpers of small shops, studios, trades and online businesses who wear many hats.

Start lesson 1

When you finish

  • You can draft social posts and promotions in your own voice.
  • You can write customer replies quickly while keeping a human touch.
  • You can draft quotes and invoices and check the details yourself.
  • You can use AI to understand your bookkeeping and know what to verify.
  • You can protect customer information and choose tools on a budget.

Lessons

Final exam and certificate

10 questions. Score 8 or more for a free certificate of completion you can share and add to LinkedIn. Unlimited tries.

Take the final exam

Prompts you can use today

Copy one, replace the [brackets] with your details, and paste it into the AI tool you use. Leave out anything private.

Week of social posts

I run [type of business] in [town or region]. We sell [products or services] to [customers]. Our voice is [friendly/practical/playful]. Write five short social posts for this week, each with a different angle: a tip, a customer story (a real one I will fill in, with the customer's permission), a behind-the-scenes moment, an offer, and a thank-you. Leave blanks for real details.

Reply to a customer

A customer wrote: [paste message with names removed]. Write a warm, short reply in my voice that thanks them, answers the question, and offers a next step. Where I need to confirm something, put [CHECK] so I can fill it in.

Handle a complaint

A customer is unhappy because [describe]. Draft a calm, respectful reply that acknowledges the problem, explains what I can do, and does not blame anyone. Give me two versions: one short, one more detailed.

Draft a quote

Draft a clear quote for [job or products]. Use these details: [list items and amounts I give]. Include what is covered, what is not, timing, and payment terms in plain words. Do not invent any numbers; leave [AMOUNT] where I need to enter them.

Explain my books

Here is a list of my income and expenses for the month with names removed: [paste]. Explain in simple words what it shows, which categories look unusual, and what questions I should ask my accountant. Remind me that I must verify every figure.

Website page copy

Write simple website copy for the [home/about/services] page of my business. We are [description]. Our customers are [who]. Include a short headline, three short paragraphs and a call to action. Keep it honest and avoid exaggerated claims.

Pick a tool on a budget

I need help with [task]. Give me questions to compare AI tools on a small budget: what it costs, privacy, ease of use, what happens to my data, free options I can test first, and whether I can export my work.

Ask the AI tutor

Ask anything about this course, in any language. The tutor is an AI: it can be wrong, and it never needs your personal details.

AI-drafted. Checked by an automated validator and a separate AI reviewer; a person has not read every lesson. Translations and tutor answers are AI-made. Found a mistake? Tell us. Tool facts last checked November 2026; features change, so check the product's own help pages. AI can be wrong. General information, not professional advice. Product names identify the tools taught; no affiliation or endorsement. Current University is not accredited; certificates of completion are not degrees, credit or licenses.